Warranty & Repair

Ceretone Customer Service Representative using phone

UNBEATABLE WORLD-CLASS CUSTOMER SERVICE

 

RISK-FREE PURCHASES

Try any of our products risk-free with our no hassle 60-day money back guarantee return policy! And all products are covered by a full 2-Year Warranty. Our world-class customer support team is with you every step of the way to help ensure you’re satisfied with your purchase and to answer any questions you may have. If you have any questions at all, please reach out to us by chatting online right now, via email, or give us a call!

WARRANTY INFORMATION

Ceretone Corporation (“Ceretone”) warrants your product against defects in materials and workmanship when purchased directly from Ceretone. This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee. The warranty is valid from the date of retail purchase for a period of 24 months.

In the case of a covered warranty defect, Ceretone will at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.

This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. Unauthorized repair, modification or customization of your product voids this warranty. For warranty service on covered defects during the warranty period, contact Ceretone using the contact information at ceretone.co/pages/contact-us.

Prior to providing warranty service, Ceretone may require you to provide proof of purchase details, including but not limited to a receipt or sales invoice. This limited warranty gives you specific rights that are in addition to other rights you may have under applicable laws, TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY CERETONE. CERETONE DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND CERTEONE’S LIABILITY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE.